Though we strive to give you a great customer experience each time you shop with us, if you find any damage or faulty article or product or sizes, we offer you to Exchange Your Order within 15 Days of Delivery on all fresh items. That’s true! All you need to do is to give us a call or drop an email at official@monkeybugg.com within a period of 15 days, from the date of delivery. However, you must understand that we can’t bear a loss either; so exchange of products will be accepted only if the products are returned in an UN-USED condition with the tags intact and in their original packaging, in an unwashed and undamaged condition and only on Fresh items which are not on promotion or discounts. However, an exchange is subject to availability of the item in our stock or items not on promotion or discount. Damages due to neglect, improper usage or application will not be covered under our exchange Policy.
Features Of Refund And Exchange Policy
If you choose to exchange an item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item in our stock. Exchanges and returns are not accepted on accessories unless the item is damaged. Exchange of Sizes/ replacement for goods/ merchandise is subject to inspection and checking by our QA team. For more information and details about Refund and Exchange, kindly visit our FAQ page. Or call us from Monday to Saturday between 10 AM to 06 PM (PST) at the numbers below.
Helpline: 0326 6339941
